ssbet Privacy
Policy

ssbet ("ssbet," "we," "us," or "our") operates the online gaming platform accessible at ssbet.one, serving players across the Philippines — from Manila and Makati to Cebu, Davao, Quezon City, and beyond. We are committed to protecting the privacy and personal data of every person who interacts with our platform.

This Privacy Policy ("Policy") describes how ssbet collects, uses, stores, shares, and protects personal information in connection with your use of the ssbet website, mobile platform, games, promotions, and customer support services. It also explains the rights you have over your personal data and how you can exercise those rights.

This Policy is incorporated by reference into the ssbet Terms & Conditions. Defined terms used in this Policy that are not defined here carry the meanings given to them in the ssbet Terms & Conditions. We encourage you to read both documents carefully before registering your ssbet account.

ssbet processes personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We are committed to upholding the principles of transparency, legitimate purpose, and proportionality in all our data processing activities.

ssbet collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect are described in the table below.

ssbet collects personal data through the following channels and methods:

• Direct Registration: When you create your ssbet account, you provide identity and contact data directly through the registration form on ssbet.one.
• KYC Verification: When you submit identity documents (such as a Philippine passport, UMID, SSS ID, or driver's license) to complete the Know Your Customer process required before withdrawals.
• Financial Transactions: When you make a deposit or request a withdrawal via GCash, PayMaya, BPI, BDO, or Metrobank, ssbet receives transaction data from the relevant payment provider.
• Platform Interaction: ssbet automatically collects technical and usage data as you navigate the platform, play games, and interact with features — through server logs, session tracking, and analytics tools.
• Cookies and Similar Technologies: ssbet uses cookies and similar tracking technologies to collect technical data about your device and browsing behavior on ssbet.one. See Section 7 for full details.
• Customer Support: When you contact ssbet via live chat or email, we collect and retain the content of those communications along with any personal data you provide in the course of seeking support.
• Third-Party Sources: In limited circumstances, ssbet may receive data about you from third-party identity verification providers, fraud prevention services, or payment processors to supplement the information you have provided directly.

ssbet uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and manage your ssbet account, including processing your ssbet login, updating your profile, and managing your account settings.
• Age and Identity Verification: To verify that you meet the minimum age requirement of 21 years as required under Philippine gaming regulations, and to confirm your identity as part of the KYC process.
• Payment Processing: To process deposits and withdrawals via your chosen payment method, reconcile transactions, and maintain accurate financial records.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other prohibited conduct on the ssbet platform.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, data privacy requirements, and gaming regulatory requirements.
• Responsible Gaming: To monitor gameplay patterns and account activity for signs of problem gambling, and to administer responsible gaming tools such as deposit limits, session limits, and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance related to your ssbet account or gameplay.
• Platform Improvement: To analyze usage patterns, identify technical issues, and improve the performance, features, and user experience of the ssbet platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have explicitly opted in to receive such communications. You may opt out at any time.

ssbet processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and applicable Philippine regulations:

• Contractual Necessity: Processing that is necessary to perform the contract between you and ssbet — specifically, to operate your ssbet account, process transactions, and deliver the gaming services you have registered to use.
• Legal Obligation: Processing that is required to comply with ssbet's legal obligations under Philippine law, including AML regulations, KYC requirements, and gaming regulatory obligations.
• Legitimate Interests: Processing that is necessary for ssbet's legitimate business interests, including fraud prevention, platform security, and service improvement — provided those interests are not overridden by your privacy rights.
• Consent: Processing that is based on your freely given, specific, and informed consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ssbet does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. ssbet may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment service providers receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated.
• KYC and Identity Verification Providers: Third-party identity verification services that assist ssbet in confirming your identity and age as part of the KYC process. These providers are bound by strict data processing agreements.
• Fraud Prevention and Security Services: Specialist providers that help ssbet detect and prevent fraudulent activity, unauthorized access, and money laundering on the platform.
• Customer Support Tools: Live chat and helpdesk software providers that facilitate ssbet's customer support operations. These providers process support data on ssbet's behalf under data processing agreements.
• Analytics Providers: Platform analytics services that help ssbet understand how players use the platform and identify areas for improvement. Analytics data is processed in aggregated or pseudonymized form where possible.
• Regulatory and Law Enforcement Authorities: ssbet may disclose personal data to the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), law enforcement agencies, or courts where required by law or in response to a valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of ssbet's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third-party service providers that process personal data on ssbet's behalf are required to enter into data processing agreements that obligate them to handle your data securely, use it only for the specified purpose, and comply with applicable data protection law.

ssbet uses cookies and similar tracking technologies on ssbet.one to enhance your experience, maintain your session, and collect analytics data. A cookie is a small text file placed on your device by a website you visit. Cookies allow ssbet to recognize your device on subsequent visits and remember your preferences.

ssbet uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the ssbet platform to function. They enable core features such as your ssbet login session, account security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance and Analytics Cookies: These cookies collect information about how you use ssbet.one — such as which pages you visit most frequently and whether you encounter any errors. This data helps ssbet improve the platform. These cookies collect data in aggregated, anonymous form.
• Functional Cookies: These cookies allow ssbet to remember your preferences — such as your preferred language, game settings, and display options — to provide a more personalized experience.
• Marketing Cookies: These cookies track your activity on ssbet.one to help ssbet deliver relevant promotional content. Marketing cookies are only placed with your explicit consent.

ssbet retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account Data: Retained for the duration of your active ssbet account, plus a minimum of five (5) years following account closure, as required by Philippine AML regulations and gaming regulatory obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with the Anti-Money Laundering Act and related regulations.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory authority or ongoing investigation.
• Customer Support Records: Retained for three (3) years from the date of the last support interaction, to facilitate dispute resolution and service quality review.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, at which point your marketing preferences will be updated and no further promotional communications will be sent.
• Technical and Usage Data: Retained in identifiable form for up to twelve (12) months, after which it may be retained in aggregated, anonymized form for platform analytics purposes.

When personal data is no longer required for its stated purpose and no legal retention obligation applies, ssbet will securely delete or anonymize the data in accordance with its internal data disposal procedures.

ssbet takes the security of your personal data seriously and implements a comprehensive set of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and ssbet.one is encrypted using industry-standard SSL/TLS protocols, ensuring that your personal and financial data cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive personal data — including financial information and identity documents — is stored in encrypted form on ssbet's secure servers.
• Access Controls: Access to personal data within ssbet is restricted to authorized personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: ssbet supports two-factor authentication (2FA) for player accounts to provide an additional layer of security beyond the standard ssbet login password.
• Regular Security Audits: ssbet conducts regular security assessments and penetration testing to identify and remediate vulnerabilities in its platform and infrastructure.
• Incident Response: ssbet maintains a data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, ssbet will notify the relevant Philippine regulatory authority and affected players in accordance with applicable law.

Under the Data Privacy Act of 2012 and applicable Philippine regulations, you have the following rights with respect to your personal data held by ssbet:

• Right to Be Informed: The right to be informed about how ssbet collects and uses your personal data — which is the primary purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data ssbet holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data ssbet holds about you. You can update most account information directly through your ssbet account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to ssbet's legal retention obligations.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that ssbet transmit that data to another controller where technically feasible.
• Right to Object: The right to object to ssbet's processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time via your account settings or by contacting ssbet support.
• Right to Withdraw Consent: Where ssbet processes your data on the basis of consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ssbet has processed your personal data in violation of applicable law.

To exercise any of the above rights, please contact ssbet at the email address provided in Section 14. ssbet will respond to all data rights requests within 30 calendar days of receipt. In complex cases, ssbet may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

ssbet employs age verification measures during the registration process and as part of the KYC verification procedure to prevent underage individuals from accessing the platform. If ssbet discovers that personal data has been collected from a person under the age of 21, ssbet will immediately suspend the associated account, delete the personal data, and void any associated transactions.

If you are a parent or guardian and believe that a minor has registered on ssbet or provided personal data to ssbet without your knowledge, please contact ssbet immediately at the email address in Section 14. ssbet will investigate and take appropriate action promptly.

The ssbet platform integrates with a number of third-party services to deliver its full range of features. While ssbet carefully selects its service providers and requires them to maintain appropriate data protection standards, ssbet is not responsible for the privacy practices of third-party services that operate independently of the ssbet platform.

Third-party services integrated with ssbet include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), game content providers, identity verification services, and customer support tools. Each of these providers operates under its own privacy policy, which governs how they handle data collected through their own systems.

ssbet does not embed third-party social media widgets, advertising networks, or external tracking pixels on ssbet.one that would allow third parties to collect your personal data without your knowledge. All third-party integrations on ssbet are limited to those necessary for the operation of the platform and the delivery of services to you.

ssbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and services offered on the ssbet platform. The date of the most recent revision is displayed at the top of this page.

When ssbet makes material changes to this Privacy Policy, we will notify registered players by posting a prominent notice on the ssbet platform and, where appropriate, by sending an email notification to your registered email address. Your continued use of ssbet following the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy.

ssbet encourages all players to review this Privacy Policy periodically to stay informed of how we are protecting your personal data. If you have any concerns about a change to this Policy, please contact ssbet support before continuing to use the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or ssbet's handling of your personal data, please contact the ssbet Data Privacy team. We are committed to addressing all privacy-related inquiries promptly and transparently.

For data rights requests — including access, rectification, erasure, or portability requests — please include your full name, registered email address, and a clear description of your request so that ssbet can process it efficiently.

ssbet aims to respond to all privacy-related inquiries within 5 business days. For urgent account security matters — such as suspected unauthorized access to your ssbet login — please use the 24/7 live chat function on the platform for the fastest response.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe ssbet has not handled your personal data in accordance with applicable law. Information about the NPC and how to file a complaint is available through official Philippine government channels.